You will answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. You will be a member of the primary contact team for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone. You will also inform customers of the product terms and features and project a professional company image through voice and online interactions.
This is a very simple job you are not required to sell. We are looking for a representtive to call on US auto dealers and collect information job title email.
Call Centre Agent Job Responsibilities and Duties:
- Answer incoming calls and respond to customer’s emails
- Web Research & Outbound Calling To Collect Information
- Management and resolve customer complaints
- Identify and escalate issues to supervisors
- Provide product and service information to customers
- Research required information using available resources
- Research, identify, and resolve customer complaints using applicable software
- Process orders, forms, and application
- Route calls to appropriate resources
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
- Upsell products and services
- Complete call logs and reports
- Other duties as assigned
- Proficient in relevant computer applications
- 1-3 years of experience in a call centre environment
- Knowledge of customer service practices and principles
- Excellent data entry and typing skills
- Superior listening, verbal, and written communication skills
- Ability to handle stressful situation appropriately
DO NOT APPLY UNLESS YOU READ AND HAVE THE FOLLOWING:
- JOIN.ME SCREEN SHARING SET UP AND READY TO SHARE SCREEN
- SKYPE SUBSCRIPTION TO RECEIVE INBOUND CALL FROM US
- YOU WILL BE USING SALESFORCE TO POWER CALL US AUTO DEALERS
- DO NOT APPLY UNLESS YOU ARE READY TO CALL.
If you want to apply you must have all of this set up and ready to go. If you want to apply please skype Chris his skype name - chrisrg1971
Benefits Call Centre Agent Benefits
- $3.85 Per Hour Web Research & Outbound Calling To Collect Information
- $3.85 Per Hour to start and then 4 per hour after 2 months.